Hello Tatiana, I'm sorry you didn't contact me about the heating which would have solved the problem as it is totally functioning. You should have left in on at night if you were cold. You got very warm duvets as well and I showed you were you could find an additional blanket.
Also it is especially mentioned in the description that my flat is on the 3rd floor without an elevator. I also state that I don't recommend it for older people etc. I don't find it quite fair to complain about facts that were known to you beforehand or without contacting me when you have complaints and only make them in the end and in public. It is up to you to plan your own trips and if you rent a flat on the 3rd floor when you are coming with a baby and stroller - which I let you put in the cellar for your convenience - it is really not my fault.